FAQs

We have compiled a list of FAQs for the MoneyCard scheme. We also have an extensive PDF document which outlines the scheme, to request a copy please click here to email us.

 

 

How do I claim my bookings?
You just need to quote your Member ID at point of booking (which is a 4 digit number sent to you when you sign up). If you forget to quote your ID please email your booking details and ID within 1 month of making the booking to the relevant tour operator partner, email contact can be found on the CONTACT US page. 

 

When booking online with Funway, please ensure that your MoneyCard account is linked to your username (you may need to be set up with a unique one if you only have a branch login). We can set this up for you if you contact moneycard@funway.co.uk and tell us your ID. Once this is all linked your online bookings will automatically link to our reward reports and you don't need to claim or enter your ID anywhere.


When will I receive my rewards on my card?

It can take up to 6 weeks for the rewards to be put onto your card. We process one reward payment around the middle of each month, and this will cover the previous calendar month of bookings. If you have entered booking references on your application form, again these can take up to 6 weeks to show on your balance. 

 

How much is my booking worth?
You can now earn up to £300 per booking! For further reward details for all tour operator partners go to the REWARDS page

 

Is my MoneyCard reloaded with funds?

No, MoneyCard is a single use product. Once you redeem your rewards and select a virtual or physical card you will need to spend the balance remaining on that card. MoneyCard rewards are issued monthly so you can choose each month to redeem a virtual or physical card. Alternatively, you can ‘bank’ your funds to use at a later date.

 

How long is my promo code valid for?

Your promo code will be valid for 3 months after you have received it. If you do not redeem the code within 3 months it will expire. If this happens, please contact and we will be able to re-issue the code for you.

 

Where can I see my transactions and check my Card balance?

You can access your card information at www.prepaidcardstatus.com, or call the US toll free number 1-866-230-3809 (charges will apply if calling from outside the US), 24 hours a day, 7 days a week. 

 

Where do I see the initial balance of my card?

The initial card balance will be indicated in the order confirmation email you receive after placing your order; or can be obtained by visiting www.prepaidcardstatus.com, or call the US toll free number 1-866-230-3809.

 

What should I do if my Card is lost or stolen?

If you believe your card has been compromised, call 1-866-230-3809 (for non English speakers, you can send an email via the ‘Contact Us’ form you find at www.prepaidcardstatus.com. Your card will be closed and blocked from future purchases. We will reissue you a new card for the unused balance less and applicable Reissue Fee.

 

I returned an item that was purchased with my Card. When will the credit be reflected on my account?

Allow 3-5 business days for returns to post to your card account.

 

I have used all the funds on my card should I keep the card?

Keep your card in case you need to return purchases. Any returned funds will be posted to your card account for future use.

 

How do I purchase an item that costs more than the balance on my Card?

If your purchase is more than your card balance, first pay the difference with another form of payment and then pay the remainder with your prepaid card. Not all merchants accept split transactions.

 

Does my Card expire?

The card is valid through the last day of the month shown on the front of the card. You will not have access to the funds after expiration.

 

Can my Card ever have a negative balance?

Any authorization request that is greater than your card’s available balance will be declined. However, there can be times when a merchant completes a transaction without prior authorization. If an overdraft occurs, the card holder will be required to make a payment to Cardholder Services to cover the negative amount.

 

Do I need to/how do I activate my Card?

Your card is active and ready for use unless you are informed otherwise (you will find the relevant note on the card carrier. Go to www.prepaidcardstatus.com to register your card in case it is lost or stolen.  While you’re there, you can also update your address and contact information.

 

Can I get cash from an ATM or bank?

You cannot use your card at an ATM or bank for cash.

 

Why was my transaction declined?

Usually transactions are declined if there are not enough funds on the card or it is expired. You can visit www.prepaidcardstatus.com to view all your transactions and/or you can call 1-866-230-3809 to talk to an agent.

 

How do I make an online purchase?

You can use your card or card account to make online purchases at any web merchant that accepts MasterCard cards. Many online merchants perform address, postcode and/or name verification. If your current personal information is not associated with the card, you may update your profile at www.prepaidcardstatus.com.

 

How and where can I use this card for purchases?

Your physical card can be used at any merchants that accept MasterCard in-store, online, over the phone or in-app purchases.

 

NOTE: You cannot use the card monthly renewal subscriptions, but only for single purchases.

 

I received a Virtual Reward Card via email; can I use this card for in store purchases?

The Virtual Reward Card can only be used for purchases made online, over the phone or through mail order.

 

NOTE: You cannot use the card monthly renewal subscriptions, but only for single purchases.

 

I do not want the card anymore; can you cancel or close the card?

No, once cards are ordered, they cannot be returned or refunded.

 

Can I use the card for a transaction in a different currency?

Yes you can, but you will incur in a transaction fee. Please refer to the Prepaid Card Holder Agreement for information about the fees.